FAQs – sunreex

SHOPPING WITH US

Can we customize the design or functions of the eye massager/eye mask to match our brand needs?

How long will it take to produce the first prototype or sample?

Is the sample free? If not, what’s the cost and how is shipping handled?

Are your samples tested for safety and compliance with EU/US standards?

What’s the minimum order quantity (MOQ) after we approve the sample, and what support do you offer for scaling up?

Our MOQ starts as low as 500 pieces per model, and we’re flexible for new partners. Once the sample is approved, we’ll guide you through every step—from materials confirmation to production scheduling. You’ll have a dedicated contact to ensure a smooth transition to bulk orders.

Ready to start your first sample? Simply share your customization requirements or brand guidelines, and we’ll send you a detailed sample proposal with timelines and costs. Let’s create something amazing for your customers!

AFTER SALE SUPPORT

How do you ensure mass production quality matches the approved sample exactly?

Can you provide a clear production timeline and regular updates?

Who will be our main contact during production, and how are issues resolved quickly?

What are the payment terms for production, and how is our financial security protected?

Can we customize packaging and how is shipping handled for bulk orders?

Yes! We offer full packaging customization—from gift boxes to eco-friendly materials. Just provide your design files, and we’ll handle the rest. For shipping, we work with reliable freight partners (DHL, FedEx, or sea freight) and handle all export documentation. You’ll get a few shipping options to balance cost and speed.

We’re ready to move forward whenever you are. To begin production, simply confirm your final sample and we’ll send over the production agreement with all details outlined. Let’s build something great together!

PRODUCT HELP

What shipping options do you offer, and how long will it take to arrive?

We offer flexible shipping methods to fit your needs:

Express (DHL/UPS/FedEx): 5–10 business days door-to-door.
Air Freight: 8–15 days, cost-effective for medium-sized orders.
Sea Freight: 25–40 days, ideal for large-volume orders to save cost.

We’ll recommend the best option based on your order size and timeline, and provide a tracking link the moment your shipment leaves our factory.

Who handles customs clearance and import taxes? Are shipping costs included?

How will products be packed to prevent damage during long-distance shipping?

What if products have defects? What’s your warranty and return policy?

How do you handle repeat orders and ongoing product support?

For repeat orders, we keep your production specs and packaging files on record — so reordering is quick and consistent. Just tell us the quantity, and we’ll prioritize production and offer loyalty pricing. We also provide lifetime technical support and can notify you about product upgrades or safety updates.

Your satisfaction doesn’t end at shipment — we’re here to support you every step of the way. Once your order is ready, we’ll send a logistics plan for your approval and keep you updated until it’s safely in your hands. Let’s get your eye care products to the world!