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FAQs

SHOPPING WITH US

Absolutely! We encourage customization. Whether it’s adjusting the shape, materials, colors, or adding specific features like adjustable compression or Bluetooth controls—just share your ideas or reference designs. Our team will work with you to create a sample that fits your vision.

Typically, it takes 7–14 working days to prepare a functional sample once we confirm the specifications. If you need it faster for a urgent project, let us know—we’ll do our best to prioritize your request.

For most projects, we charge a sample fee to cover material and labor costs, but it’s fully refundable once you place a bulk order. Shipping is usually arranged by us (DHL/FedEx), and we can quote you the exact cost based on your location. We’ll make sure the sample reaches you smoothly!

Yes, definitely. All our samples are produced in the same way as mass production and can be tested for CE, RoHS, and FDA standards upon request. We’ll provide reports to help you verify quality and compliance early on.

Our MOQ starts as low as 500 pieces per model, and we’re flexible for new partners. Once the sample is approved, we’ll guide you through every step—from materials confirmation to production scheduling. You’ll have a dedicated contact to ensure a smooth transition to bulk orders.

Ready to start your first sample? Simply share your customization requirements or brand guidelines, and we’ll send you a detailed sample proposal with timelines and costs. Let’s create something amazing for your customers!

AFTER SALE SUPPORT

We follow a strict “Golden Sample” system. Your approved sample becomes our quality benchmark for production. Every batch undergoes multiple checkpoints: raw material inspection, assembly line testing, and final random sampling based on ISO standards. You’ll also receive quality reports with photos/videos before shipment.

Absolutely. Once we start, you’ll receive a week-by-week production schedule with key milestones (materials ready, assembly, QC, packing). We’ll update you weekly via email or a shared platform—and notify you immediately if any adjustments are needed. Transparency keeps us both on track.

You’ll have a dedicated project manager as your single point of contact. They coordinate everything from the factory floor to your inbox. If any questions or delays come up, we’ll notify you within 24 hours with solutions—not just problems. Our goal is to make the process stress-free for you.

We use secure, flexible terms common in international trade: usually 30% deposit to start production, 70% before shipment. For long-term partners, we can discuss milestone-based payments. All transactions are through verified channels (bank transfer, PayPal, or Alibaba Trade Assurance), with contracts protecting both sides.

Yes! We offer full packaging customization—from gift boxes to eco-friendly materials. Just provide your design files, and we’ll handle the rest. For shipping, we work with reliable freight partners (DHL, FedEx, or sea freight) and handle all export documentation. You’ll get a few shipping options to balance cost and speed.

We’re ready to move forward whenever you are. To begin production, simply confirm your final sample and we’ll send over the production agreement with all details outlined. Let’s build something great together!

PRODUCT HELP

We offer flexible shipping methods to fit your needs:

  • Express (DHL/UPS/FedEx): 5–10 business days door-to-door.
  • Air Freight: 8–15 days, cost-effective for medium-sized orders.
  • Sea Freight: 25–40 days, ideal for large-volume orders to save cost.

We’ll recommend the best option based on your order size and timeline, and provide a tracking link the moment your shipment leaves our factory.

We typically ship DAP (Delivered at Place) — meaning we handle all export paperwork and deliver to your country’s port, while import duties/taxes are your responsibility (most common for international trade). Shipping costs are quoted separately and transparently upfront — no hidden fees. If you prefer DDP (Duty Paid), we can arrange that too for full peace of mind.

We use triple-layer protection: inner bubble wrap, reinforced carton boxes, and palletized crating for large orders. Each box is sealed and labeled with “Fragile” and water-resistant tape. You can also request custom packaging with your branding — just share the design, and we’ll make sure it’s both secure and presentation-ready.

Every product comes with a 2-year warranty against manufacturing defects. If any issue arises:

  • Contact us within 30 days for a free replacement or refund.
  • After 30 days, we’ll repair or replace defective units — we’ll even send a prepaid return label if needed.
  • Our support team replies within 12 hours to solve problems fast.

For repeat orders, we keep your production specs and packaging files on record — so reordering is quick and consistent. Just tell us the quantity, and we’ll prioritize production and offer loyalty pricing. We also provide lifetime technical support and can notify you about product upgrades or safety updates.

Your satisfaction doesn’t end at shipment — we’re here to support you every step of the way. Once your order is ready, we’ll send a logistics plan for your approval and keep you updated until it’s safely in your hands. Let’s get your eye care products to the world!